Will33 Privacy Policy —
Your Privacy, Our Priority

1Introduction

Welcome to the will33 Privacy Policy page. We understand that privacy is not just an added feature — it is a fundamental right of every user. At will33, protecting your personal data is our highest priority in every operational decision we make.

This Privacy Policy explains in detail how will33 collects, processes, stores, and protects your personal information when you use our online casino platform. It also outlines your rights as a user regarding that personal data and how you can exercise them.

By registering an account or using any will33 service — including the website, mobile app, and all customer support channels — you agree to the terms set out in this Privacy Policy. If you do not agree, we encourage you not to use our platform and to contact the support team for further assistance.

This policy applies to all registered will33 users in Malaysia. We are committed to ensuring full compliance with international data protection best practices relevant to our operating context.

2Data We Collect

Will33 only collects data that is genuinely necessary to deliver a safe, seamless, and high-quality service to you. We do not collect excessive or irrelevant data beyond the scope of our service.

Data you provide directly:

• Registration Information: Full name, phone number, email address, date of birth, and the username you chose when registering your account.
• Identity Verification (KYC): A copy of your MyKad, passport, or other identity document required to verify your identity before your first withdrawal is processed.
• Financial Information: Bank account details, digital wallet numbers (Touch 'n Go, GrabPay, Boost) used for deposit and withdrawal transactions.
• Communications: Records of conversations with the customer support team via Live Chat, email, or other communication channels we provide.

Data collected automatically:

• Platform Usage Data: Login records, game history, bets placed, wins and losses, and overall account activity.
• Technical Data: IP address, device type, operating system, web browser type, screen resolution, and other technical information related to your session.
• Location Data: General geographic location derived from your IP address for legal compliance and fraud control purposes.
• Cookie Data: Information collected through cookies and similar tracking technologies to enhance user experience and platform performance analysis.

3How We Use Your Data

Every piece of data we collect is used for clear and legitimate purposes. Here are the key ways will33 uses your personal information:

• Identity Verification: KYC data is used to verify that you meet the minimum age requirement of 18 and to prevent platform misuse.
• Responsible Gambling: Your game history and activity patterns are analyzed to identify signs of problem gambling and provide appropriate assistance when needed.
• Marketing Communications: With your consent, we may send you information about promotions, bonuses, and the latest offers via email or in-app notifications. You can unsubscribe at any time.

4Information Sharing

Will33 does not sell, rent, or trade your personal information to any third party for marketing purposes. Full stop. However, there are limited situations where data sharing is necessary to ensure safe platform operations and legal compliance.

• Payment Service Providers: Payment gateways and transaction processors working with will33 receive only the minimum information necessary to process your deposits and withdrawals.
• Game Providers: Game studios and software providers that supply gaming content on the will33 platform may receive technical data required for game operations.
• Legal Authorities: will33 will disclose information to the relevant authorities when required to do so by a court order or valid legal requirement.
• Fraud Prevention: In cases of suspected fraud, relevant information may be shared with other platforms within a trusted gambling ecosystem to protect the industry from bad actors.
• Analytics Services: Anonymised and aggregated data may be shared with analytics providers to help us understand usage patterns and improve the platform.

5Data Security

Will33 invests seriously in security infrastructure to ensure your data is always protected from unauthorized access, leaks, or misuse. Our security systems are designed in multiple layers to provide maximum protection.

• 256-bit SSL Encryption: All communications between your device and will33 servers are secured with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents are encrypted using AES-256 when stored on our servers.
• Internal Access Controls: Access to user data among will33 staff is strictly controlled on a need-to-know basis — only personnel who require access to carry out their duties are permitted.
• Two-Factor Authentication: will33 supports and encourages the use of two-factor authentication (2FA) on all user accounts for an additional layer of security.
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or potential intrusion attempts.
• Regular Security Audits: will33 conducts regular security audits and penetration testing by independent security teams to identify and address any system vulnerabilities.

6Cookies and Tracking Technologies

Will33 uses cookies and similar technologies to enhance the user experience, analyze platform performance, and ensure all features we offer function correctly.

• Essential Cookies: These cookies are required for core platform operations such as login session management and security settings. The platform will not function properly without them.
• Preference Cookies: Saves your preferences such as language, display theme, and other personal settings so you do not have to reconfigure them on every visit.
• Analytics Cookies: Helps us understand how users interact with the platform — which pages are most popular, where users encounter issues, and other insights that help us improve the user experience.
• Marketing Cookies: Used to display relevant promotional content to you based on your interests and usage history on the platform.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality.

7Your Rights

As a will33 user, you have important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this information in a readable format within 30 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request its correction promptly.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data — also known as the "right to be forgotten". Please note that this right is subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that we restrict how we use your data in certain situations, such as when you are disputing the accuracy of that data.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if desired.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we are required to stop such processing immediately.

To submit any requests related to the rights above, please contact the will33 support team via Live Chat or email. We will process your request thoroughly and respond within a reasonable timeframe.

8Data Retention and Deletion

Will33 retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Personal data for active accounts is retained for the duration that your account remains active and in use.
• Post-Account Closure Data: When your account is closed, we retain necessary records for a minimum of 5 years to meet our legal and audit obligations related to gambling and finance.
• Transaction Records: Financial transaction records are retained for 7 years in line with standard financial reporting and audit requirements.
• Security Logs: Activity and security logs are retained for 12 months for fraud detection and security incident investigation purposes.
• Communication Data: Customer support conversation records are retained for 2 years for reference and service improvement purposes.

Once the defined retention period expires, your data will be securely deleted or anonymized using industry-standard procedures, ensuring it cannot be recovered or reused.

9Third-Party Links

The will33 platform may contain links to third-party websites or services for user convenience. Please note that the will33 Privacy Policy does not apply to those external websites or services.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit and understand how they handle your personal data before sharing any information.

10Changes to the Privacy Policy

Will33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or improvements in how we protect user data.

When significant changes are made to this policy, we will notify you via:

• In-Platform Notifications: A clear notification will be displayed when you log in to your will33 account for the first time after the changes take effect.
• Email Notifications: A notification email will be sent to the email address registered to your account.
• Last Updated: The "Last Updated" date at the top of this page will always reflect the date of the latest version of this policy.

Continued use of the will33 platform after a policy change takes effect is considered your acceptance of the updated terms. If you do not agree with the changes, please contact our support team to discuss your options.